Enter SLA

Explanation

This activity is used to enter or change the service level agreement (SLA) values for the service contract to be quoted.

Prerequisites

• Service contract should be created in the quotation.
• SLA identities should be defined in Service Contract Basic Data.
• Calendars should be defined in Calendar.

System Effects

As a result of this activity a service level agreement is entered on the service contract.

Window

Service Quotation

Related Window Descriptions

Service Quotation
Service Quotation/Service Contract
Service Quotation/Service Contract/SLA
Service Quotation/Service Contract/Services
Service Quotation/Service Contract/Services/SLA

Procedure

1. Open the Service Quotation window and query for the required quotation (F3).
2. Click the SLA sub tab in Service contract tab, If the SLAs are to be entered for the whole contract, Else Click the SLA sub tab in under services.
3. In the Work Type field, enter the work type which is applicable for the SLA and the selected line number. Use the List of Values to select a valid value. Leave this field empty if the given line contract line is value for all work types.
4. Enter the Primary criteria of the SLA by selecting a valid type from the Criteria list and enter the criteria value, where applicable.
5. Similarly, enter the Secondary criteria of the SLA by selecting a valid type from the Criteria list and enter the criteria value, where applicable.
6. In the SLA ID field, enter the identity of the SLA which is to be connected to the service contract/service contract line. Use the List of Values to select a valid value.
7. Save the information (F12).